You may cancel your order before it has been processed (on the same day). Refunds will be made through the original mode of payment only. Please allow for up to 45 days for the refund transfer to be completed.
Returns & Exchange Policy
Please check the delivered item carefully before signing the delivery note. Once the items have been delivered and accepted, we do not offer refunds/exchanges.
Please note that store credit or exchanges are offered on defective items only. Any defective product must be reported at the time of delivery. Please do not accept delivery. If any faults are found at the time of delivery, you may contact us via Whatsapp: +971552379801 | Tel: +97142299322 | Email: firstname.lastname@example.org
The Luxxe team reserves the right to check for defects and will try to repair or replace the defective product. If there is no stock available at the time, then you will receive a store credit valid for 30 days.
Please note that we do not accept the following:
All products must be unopened in their original packaging with all labels and tags intact.
All products with reduced prices are sold "as is" and cannot be exchanged or refunded.
After the order has been delivered, we do not offer a pickup service for returns/exchanges. The items must be brought to our Al Barsha branch within 3 days of delivery in order to exchange the item.
For store pickup or delivery, if we are asked to store the order or delay the delivery by more then 14 days from the transaction date, there is a storage fee of AED 300 for an extension of 30 days (applied on the 14th day). Storage fees must be settled before the order can be delivered. If the customer delays the delivery past the extra 30 days, the order is considered cancelled and the storage fee of AED 300 deducted from the order amount and the balance refunded in the form of online store credit valid for 30 days.