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Al Barsha Branch
DIP Branch
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Al Barsha Branch
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DIP Branch
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Cancellation Policy
You may cancel your order before it has been processed (on the same day). Refunds will be made through the original mode of payment only. Please allow for up to 45 days for the refund transfer to be completed.
Return & Exchange Policy
Please check the delivered item(s) carefully before signing the delivery note. Once the items have been delivered and accepted, they are considered in good condition and we cannot accept a claim for damage. We do not offer refunds/exchanges on items that were damaged after delivery.
Please note that store credit or exchanges are offered on defective items only. Any defective product must be reported at the time of delivery. Please do not accept delivery. If any faults are found at the time of delivery, you may contact us via Whatsapp: +971552379801 | Tel: +97142299322 | Email: hello@luxxe-home.com
The Luxxe team reserves the right to check for defects and will try to repair or replace the defective product. If there is no stock available at the time, then you will receive a store credit valid for 30 days.
Please note that we do not accept the following:
All products must be unopened in their original packaging with all labels and tags intact.
All products with reduced prices are sold "as is" and cannot be exchanged or refunded.
After the order has been delivered, we do not offer a pickup service for returns/exchanges. The items must be brought to our Al Barsha branch within 3 days of delivery in order to exchange the item.
Delivery/Shipping Policy
We do not offer assembly and/or installation services.
Delivery can take 1 to 5 working days.
Currently, we only ship within the U.A.E. and our shipping policy is:
Shipping Costs
Dubai
Free Shipping for orders above AED 1,500.00
Economy Shipping (Up to 5 Working Days) AED 80.00 shipping charge for orders below AED 1,500.00
Express Shipping (1-2 Working Days) AED 100.00 shipping charge for any order amount.
Store Pickup Option (Free) - Al Barsha 2 Branch (Location Map)
Abu Dhabi
Free Shipping for orders above AED 4,000.00
AED 150.00 shipping charge for orders below AED 4,000.00
Store Pickup Option (Free) - Al Barsha 2 Branch (Location Map)
Sharjah and Ajman
Free Shipping for orders above AED 4,000.00
AED 100.00 shipping charge for orders below AED 4,000.00
Store Pickup Option (Free) - Al Barsha 2 Branch (Location Map)
Ras Al Khaimah, Umm Al-Quwain and Fujairah
Free Shipping for orders above AED 4,000.00
AED 250.00 shipping charge for orders below AED 4,000.00
Store Pickup Option (Free) - Al Barsha 2 Branch (Location Map)
Estimated Delivery Time (United Arab Emirates)
U.A.E. - 1 - 5 Working Days
Once a delivery is scheduled and has left our warehouse and is then refused by the customer and/or the customer is not available at the time/location agreed upon, a delivery charge may be withheld (Up to AED 100 for Dubai, AED 300 for other Emirates). We will call to confirm the day before and on the day of the delivery before we ship your order.
Please note, the time frame given above is an estimate based on normal conditions and circumstances.
We do not service remote areas in the UAE. You would be informed if your address is not serviceable once our shipping team contacts you for a location pin. You may change to "store pickup" if your address is not serviceable.
Storage Policy
For store pickup or delivery, if we are asked to store the order or delay the delivery by more then 14 days from the transaction date, there is a storage fee of AED 300 for an extension of 30 days (applied on the 14th day). Storage fees must be settled before the order can be delivered. If the customer delays the delivery past the extra 30 days, the order is considered cancelled and the storage fee of AED 300 deducted from the order amount and the balance refunded in the form of online store credit valid for 30 days.
Please feel free to contact us for more details.